FAQ

FREQUENTLY ASKED QUESTIONS

Please review the following information before contacting us with your question.

If your question is not addressed below and is a non-technical ticketing question or for general DelFest info, please contact us.

If your question is not addressed below and you are having ticketing-related issues with your order, email ticketing@delfest.com.

Yes. Thanks for sticking with us and rolling your tickets over. Your tickets are valid and will be honored at DelFest 2022. You’ll just need to bring the same barcode you were emailed in the original confirmation email you received from Eventbrite, or you can print out a new barcode (QR code) by logging into the Eventbrite app or website and clicking on the ‘tickets’ icon.

Electronic Tickets are delivered upon purchase and can be accessed via your confirmation email or the Eventbrite app at any time. Once you purchase, you will receive an order confirmation email from Eventbrite on behalf of DelFest. Your tickets are attached to that email as a PDF.

IMPORTANT: If you do not see your order confirmation in your inbox, make sure to check your junk/spam folder.

If you do not see your order confirmation in your inbox, click here to access the Eventbrite help center.

The off-site Box Office is locate at:

Allegany College of Maryland
12401 Willowbrook Rd, Cumberland, MD 21502

Yes! Everyone must first visit us at the off-site Box Office before entering the festival grounds. Full arrival information and details will be posted on the website in the weeks leading up to the festival.

Box Office Hours:

Thursday  10:00AM – 1:30AM

Friday:       8:00AM – 1:30AM

Saturday:   9:00AM – 10:00PM

Sunday:     9:00AM – 7:00PM

Official Fan-to-Fan Exchange

DelFest has partnered with Lyte to give their fans a safe way to exchange and sell tickets to one another, as well as get official passes after sell out. Click HERE for more information.
 

You can also change the name on a ticket by visiting the Eventbrite Name Transfer Page and following the links to update your ticket/registration information

You can upgrade any already purchased ticket at the box office when you arrive.

All multi-day passes include on-site walk-in camping. However, all parking is sold separately.  Click for more info on camping and parking. Single day tickets do not include camping.

Gates open at 10:00AM on Thursday. 4-day Pass holders can arrive at that time, not earlier, and all multi-day campers must leave the premises by noon on Monday. Please note that everyone must visit the off-site Box Office before entering the festival grounds. Full arrival information and details will be posted on the website in the weeks leading up to the festival.

Yes! 3-Day, 2-Day, and Single Day Tickets will be available for purchase at a later date, after the artist daily schedule is announced.

We currently have 4-Day festival passes, On-site Parking and Off-site Parking available for purchase at the DelFest Ticketing Page,
We are currently sold out of all DELuxe VIP Packages, and all RV Parking passes.

No, 2-day Passes are for Saturday & Sunday only.
4-Day Passes are valid Thursday – Sunday
3-Day Passes are valid Friday – Sunday
2-Day Passes are valid Saturday – Sunday

No. Check out the local hotels here.

Yes, Kids and Teen Passes are sold separately and available for purchase.
Ages 4 and under: FREE
Ages 5 -12: Kids Pass (4-Day, 3-Day, 2-Day, and Single day ticket options available.)
Ages 13 -16: Teen Pass (Only 4-Day option available. For 3-Day, 2-Day, and Single day tickets, regular passes must be purchased.)
Ages 17 and older: General (adult) Festival Passes

The DelFest Music Hall is an intimate room with limited capacity; we can sell only a limited number of tickets per night. For a larger capacity festival like DelFest, only a certain number of festival patrons can (or would choose to) attend the Late Night shows. Late Night events are also costly to produce and we strive to keep the festival pass prices as low as possible. Rather than raising the price of the entire festival pass, we sell tickets only to those who wish to attend the Late Night shows. All artists performing in Late Night shows will also perform on the daytime stages.

Yes, absolutely. DelFest is accessible for all patrons with disabilities. Click here to view our complete accessibility information, including a new registration process so we can best accommodate your needs.

Please join the DelFest email list by scrolling to the bottom of the page and adding your email to the list, to get the latest DelFest updates.

The majority of the per ticket service fee is a significant State of Maryland Admissions and Amusement Tax. The remainder of the service fee covers the overhead charges involved in box office operations not limited to ticketing software fees, labor and more. We make every effort to keep this service charge as low as possible. Thank you for supporting our independent business.

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