Frequently Asked Questions
Please review the following information before contacting us with your question.
If your question is not addressed below and is a non-technical ticketing question or for general DelFest info, please contact us.
If your question is not addressed below and you are having technical ticketing-related issues with your order, then contact Eventbrite.
Where are my tickets?
Tickets are delivered upon purchase and can be accessed via your confirmation email or the EventBrite app at any time. Once you purchase, you will receive an order confirmation email from Eventbrite on behalf of DelFest. IMPORTANT: If you do not see your order confirmation in your inbox, make sure to check your junk/spam folder.
If you do not see your order confirmation in your inbox, click here to access the Eventbrite help center.
I got an AVS (Address Verification Service) mismatch when attempting to purchase. What now?
Our credit card authorization features require exact AVS matches to protect your purchase. Please confirm with your bank the exact correct credit or debit card billing information on file including name, street address and zip code. The most common errors are omitting a middle initial (if it appears on your card) and an incorrect address. After confirming, please try your order again.
Why aren’t Late Night tickets included in the festival pass?
The DelFest Music Hall is an intimate room with limited capacity; we can sell only a limited number of tickets per night. For a larger capacity festival like DelFest, only a certain number of festival patrons can (or would choose to) attend the Late Night shows. Late Night events are also costly to produce and we strive to keep the festival pass prices as low as possible. Rather than raising the price of the entire festival pass, we sell tickets only to those who wish to attend the Late Night shows. All artists performing in Late Night shows will also perform on the daytime stages.
What’s up with that service fee?
The majority of the per ticket service fee is a significant State of Maryland Admissions and Amusement Tax. The remainder of the service fee covers the overhead charges involved in box office operations not limited to ticketing software fees, labor and more. We make every effort to keep this service charge as low as possible. Thank you for supporting our independent business.
Is camping included with my ticket?
All multi-day passes include on-site camping. However, the on-site parking fee is NOT included. Click for more info on camping and parking. Single day tickets do not include camping.
Is DelFest an accessible event for patrons with disabilities?
Yes, absolutely. DelFest is accessible for all patrons with disabilities. Click here to view our complete accessibility information, including a new registration process so we can best accommodate your needs.
What day and time does my favorite band play?
Please join the DelFest email list by scrolling to the bottom of the page and adding your email to the list, to get the latest DelFest updates.
When can I begin camping on-site and when do I have to leave?
Gates open at 10:30AM on Thursday, May 25th. 4-day Pass holders can arrive at that time, not earlier, and all multi-day campers are welcome to stay until noon on Monday, May 29th. Full arrival information and details will be posted on the website in the weeks leading up to the festival.
Can I get a 2-day Pass for Thursday and Friday?
No, 2-day Passes are for Saturday & Sunday only.
4-Day Passes are valid Thursday – Sunday
3-Day Passes are valid Friday – Sunday
2-Day Passes are valid Saturday – Sunday
Can I camp with a single day pass?
No. Check out the local hotels here.
Are Kids and Teen Passes sold separately?
Yes, Kids and Teen Passes are sold separately and available for purchase.
Ages 4 and under: FREE
Ages 5 -12: Kids Pass (4-Day, 3-Day, 2-Day, and Single day ticket options available.)
Ages 13 -16: Teen Pass (Only 4-Day option available. For 3-Day, 2-Day, and Single day tickets, regular passes must be purchased.)
Ages 17 and older: General (adult) Festival Passes
I changed my plans and can come for all four days! How do I upgrade my 3-day Pass?
You can upgrade any already purchased ticket at the box office when you arrive.
Do I really have to go to the off-site box office?
Yes! Everyone (except DELuxe fans) must visit us at the off-site main box office before entering the festival grounds. DELuxe fans will receive more information on arrival within a month of the festival. If you are a DELuxe fan arriving with a friend who has a general admission ticket, you’ll need to visit the off-site main box office first.
Box Office Hours:
Thursday May 25th: 10:00AM – 1:30Am
Friday May 26th: 8:00AM – 1:30PM
Saturday May 27th: 9:00AM – 10:00AM
Sunday May 28th: 9:00AM – 7:00PM
Where is the off-site box office located?
Allegany College of Maryland
12401 Willowbrook Road, Cumberland, MD 21502
If I purchase an early bird ticket and later secure a volunteer position at the festival or on street team, can I get a refund?
All sales are final, no refunds or exchanges.