FREQUENTLY ASKED QUESTIONS

Please review the following information before contacting us with your question.

If your question is not addressed below and is a non-technical ticketing question or for general DelFest info, please contact us.

If your question is not addressed below and you are having ticketing-related issues with your order, email ticketing@delfest.com.

  • Electronic Tickets are delivered upon purchase and can be accessed via your confirmation email. Once you purchase, you will receive an order confirmation email. Your tickets are attached to that email as a PDF.

    IMPORTANT: If you do not see your order confirmation in your inbox, make sure to check your junk/spam folder.

    For further info please contact ticketing@delfest.com

  • The Main Box Office is locate at:

    Allegany College of Maryland
    12401 Willowbrook Rd, Cumberland, MD 21502

  • Yes! Everyone must first visit us at the Main Box Office before entering the festival grounds. Full arrival information and details will be posted on the website in the weeks leading up to the festival.

    Box Office Hours:

    WEDNESDAY May 21: TIMED EARLY ENTRY RV PASS HOLDERS ONLY

    THURSDAY May 22: 10:00AM–12:30AM

    FRIDAY May 23: 8:00AM–11:00PM

    SATURDAY May 24: 9:00AM–10:00PM

    SUNDAY May 25: 10:00AM–5:00PM

  • Click HERE for more information on how to transfer tickets.

    We are teaming up with CashorTrade as the official fan-to-fan ticket exchange for Delfest.

    All tickets on CashorTrade are face value only. If you have tickets and can no longer attend, you can sell and transfer them to another fan on CashorTrade.

    It is FREE to sell — there are no fees for sellers. And if you are looking to purchase a sold-out ticket type, check to see what’s available or set up an ISO (in search of) alert on CashorTrade.

  • All sales are final, no refunds or exchanges.

  • You can upgrade any already purchased ticket at the box office when you arrive. For further info please contact ticketing@delfest.com

  • All multi-day passes include on-site walk-in tent camping. However, all parking is sold separately. Click for more info on camping and parking. Single day tickets do not include camping.

  • Gates open at 10:00 a.m. on Thursday. 4-day Pass holders can arrive at that time, not earlier, and all multi-day campers must leave the premises by noon on Monday. Please note that everyone must visit the Main Box Office before entering the festival grounds. Full arrival information and details will be posted on the website in the weeks leading up to the festival.

    Please see our Arrival Information page for more info.

  • Yes! 4-day, 3-Day, 2-Day, and Single Day Tickets, as well as On-site Parking and Off-site Parking, RV Pass, and VIP DELuxe packages are all available for purchase at the DelFest Ticketing Page.

  • No, 2-day Passes are for Saturday & Sunday only.

    4-Day Passes are valid Thursday – Sunday

    3-Day Passes are valid Friday – Sunday

    2-Day Passes are valid Saturday – Sunday

  • No. Check out the local hotels here.

  • Yes, Kids and Teen Passes are sold separately and available for purchase.

    Ages 4 and under: FREE

    Ages 5 -12: Kids Pass (4-Day, 3-Day, 2-Day, and Single day ticket options available).

    Ages 13 -16: Teen Pass (Only 4-Day option available. For 3-Day, 2-Day, and Single day tickets, regular passes must be purchased).

    Ages 17 and older: General (adult) Festival Passes.

  • The DelFest Music Hall is an intimate room with limited capacity; we can sell only a limited number of tickets per night. For a larger capacity festival like DelFest, only a certain number of festival patrons can (or would choose to) attend the Late Night shows. Late Night events are also costly to produce and we strive to keep the festival pass prices as low as possible. Rather than raising the price of the entire festival pass, we sell tickets only to those who wish to attend the Late Night shows. All artists performing in Late Night shows will also perform on the daytime stages.

  • Yes, absolutely. DelFest is accessible for all patrons with disabilities. Click here to view our complete accessibility information, including a new registration process so we can best accommodate your needs.

  • Click here to see our daily schedule.

  • The majority of the per ticket service fee is a significant State of Maryland Admissions and Amusement Tax. The remainder of the service fee covers the overhead charges involved in box office operations not limited to ticketing software fees, labor and more. We make every effort to keep this service charge as low as possible. Thank you for supporting our independent business.